IBM Certified Specialist System z Technical Support V3

1.A customer has a System z10 installed for over a month The customer calls IBM rep, mentions that he has a problem with his system. What corrective action should be taken to help customer?

A.Get the Hardware Installation team involved

B.Go to the Customer site and resolve the problem.

C.Call the customer on phone and walk them thru the PMR process to resolve the problem

D.Refer the customer back to the Sales Team

Correct:C

2.Which temporary Capacity on Demand offering is NOT permitted to increase capacity by more than 100% of the purchased permanent capacity?

A.Capacity Backup

B.Capacity for Planned Events

C.On/Off Capacity on Demand

D.Disaster Event on Demand

Correct:C I suggested her to take the IBM 000-428 exam with the words my student said to me. After a long time talking, she agreed, do you know how happy I was! About 2 days later, my student decided to attend a training class, so I made up my mind to prepare all the things for my daughter. But when I came to tell her that she should to attend the class at night to study the materials, she argued with me! A surprise turned out to be a suffering for me!
I have recognized my mistakes, but I don't know how to change the relationships between my daughter and me! Can anyone help me? 000-428 IBM Certified Specialist System z Technical Support V3